Training - Overview

Training, Assessment & Coaching

Training, Assessment & Coaching

Your Social License to Operate

Company staff across industries increasingly face societal actors and have to deal with non-technical, social or environmental risks. In light of this, organisations require more than ever well trained field staff. We provide the support required, from assessment to training and coaching programs for all relevant staff. We equip your staff to best represent your business.

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Companies typically view stakeholders in terms of their potential impact, and develop strategies accordingly. Often, these are often reactive in nature; engaging stakeholders after an issue arises - also known as issue management.

This training module provides a comprehensive alternative known as the societal model. The model places sustainable development at the centre and the company as one of the multiple stakeholders of that development. This approach helps managers address existing and potential risks proactively and collaboratively with other key stakeholders.

Companies are increasingly confronted with societal and non-technical risk. Yet, many studies show that budget overruns and project delays often result from social and environmental issues instead of commercial or technical ones.

This training module provides a clear breakdown on how to anticipate and proactively deal with such risks in a structured and sustainable way.

Non-governmental organisations (NGOs) are normally classified as being in favour or against a business. This generalisation impacts management decisions on how to engage with NGOs, whether it is avoiding NGOs or partnering with them to generate positive positioning. However, none of these approaches tend to yield effective results.

This training module is curated to explain the four key types of relationships organisations can have with NGOs. The material includes the risks involved with each relationship type and how to deal with them to achieve sustainable and effective solutions.

Community members across the world can file their grievances against a company in relevant courts. However, having a robust and effective grievance mechanism allows businesses to amicably resolve disputes through dialogue.

This module illustrates how to design, roll-out and manage a grievance mechanism that serves as an early-warning system to take measures and resolve and mitigate grievances and social risks.

Companies work with a variety of stakeholders, often in sustainable and effective ways. This allows the company to understand the stakeholders in society and overcome common contextual challenges.

This module uses the societal model to set up or help companies engage in multi-stakeholder initiatives. It provides business managers with the necessary tools and knowledge to proactively establish constant and strategic dialogue with stakeholders to jointly address issues of concern to all and promote development.

Managers face exceptional circumstances when working in conflict and post-conflict areas.

This training provides concrete actions that mitigate and avoid conflict by addressing issues such as security, neutrality, economic and social impact, peace-keeping and peace-building.

For Whom?


Company staff dealing with societal / non-technical risks.

Examples of participants

Project managers, country or plant managers, community liaison officers, risk compliance staff, CSR/sustainability managers, external affairs managers, and technical managers. In sum, all cadre who would benefit from strengthening their skills to successfully manage non-technical issues.

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