Training - Overview

Training, Assessment & Coaching

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Your Social License to Operate

Company staff from all industries increasingly interact with societal actors. Whether you like it or not, the daily reality of dealing with non-technical, social or environmental risks, is increasingly on the agenda of business managers. To support you in your efforts, CWP, together with staff in the field, have developed a training, assessment and coaching program. It includes the following topics:


Many of us have been taught to view company stakeholders in terms of their potential impact on the company. Then we develop strategies based on that company-stakeholder analysis. Also, we have a tendency to respond to stakeholders only after an issue affects the company. In that case we practise issue management. In this training module you will learn a new and more comprehensive way of looking at stakeholders. This is the societal model, which is gaining ground in forward-looking companies. It positions sustainable development – and/or its varied components -- in the centre, and the company as one of the multiple stakeholders of that development. This view helps business managers get ahead of the game in terms of issues and stakeholders hitting the company.

Increasingly our companies are confronted with societal or non-technical risks. Research estimates that the majority of budget overruns and project delays are now due to social and environmental issues, not to commercial or technical issues. So how to deal with them, or better even, how to be ahead of them and effectively manage risks so that they don´t result in budget delays and cost over-runs? How do we organise internally in a practical and value-adding way? This training will help answer those questions and provide you structured and sustainable ways to manage societal risks.

Many of us tend to classify non-governmental organisations (NGOs) in terms of in favour or against business. We then base our management decisions with regards to engaging with these organisations on those broad assumptions. Business approaches to NGOs range from “don´t trust them” to “it is always good to partner with NGOs”. None of these approaches will work. To understand the best way forward for your company this training module explains four types of relationships your company can have with NGOs, the risks involved for each type and the ideal responses. The training challenges you to review the relationship types you have with NGOs and provides solutions for dealing with the most complex relations.

Whilst community members have an option to go to court if they have a grievance against the company, it is preferable that they come to you first to see if you can resolve disputes through dialogue. Therefore, it is important to have a well-functioning grievance mechanism that allows all those affected by your business or your supply chain to express their grievances and seek solutions. A grievance mechanism serves as an early-warning system and ensures you can take measures before things blow out of control. In this module you will understand how to design or review your grievance mechanism and how to manage grievances in a way that prevents social risks from becoming hard realities.

Working together with stakeholders of sustainable development in a certain region or sector means all engage with development issues relevant for the area where the company is based or the sector it operates in. This allows the company to understand other actors in society and be aware of the challenges and needs of these stakeholders. It fits with the societal model as a business manager is not reactive in terms of responding to actors or issues, but pro-active and in constant dialogue with others. This training recognises that setting up a multi-stakeholder initiative is easier said than done. It provides managers with tools and tips to ensure that efforts in this area are targeted and effective.

When operating in conflict or post-conflict areas, or considering doing so, a business manager has to deal with exceptional circumstances. Unfortunately, due to the large number of countries and regions that have a precarious public-order situation, many businesses are confronted with these challenging circumstances. In this training, we will be looking into concrete actions the company can take to avoid the conflict becoming part of its business as well as aspects such as security, neutrality, economic and social impact and peace-keeping or peace-building.

For Whom?


Company staff dealing with societal / non-technical risks.

Examples of participants

Project managers, country or plant managers, community liaison officers, risk compliance staff, CSR/sustainability managers, external affairs managers, and technical managers needing to learn about non-technical issues.

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